SIMPLE, HASSLE-FREE & REWARDING

• A minimum of 35 points is all you need to qualify for reward redemption.
• Statements and points balances are available online.
• Rewards can be redeemed as soon as the minimum requirements are met or points can be accumulated further for rewards of higher value.
• Rewards, once redeemed, are strictly not refundable, replaceable or transferable for cash or credit.
• To redeem rewards, log in as a member, click on the redemption column and tick the box of reward that you wish to redeem. (All redemptions are to be made online)
• The Hotel will acknowledge receipt of the redemption form which will then be verified and processed. A minimum of three (3) weeks are required for processing and verification prior to release of rewards.
• All points must be redeemed by 31 December of the same year, after which the balance of points will be forfeited. Meaning, on the 1st January of the following year, points will read as 0.00 points. The validity of the points are strictly non extendable therefore any dispute won't be entertained as 3 months prior to 1st December, Buddies Club Coordinator will send an email blast as gentle reminder to all active members regarding the above.
• Validity dates on vouchers will not be extended and lost vouchers will not be replaced.
• Points used will automatically be deducted from the member’s total balance.
• Issuance of vouchers will be processed upon receipt of redemption rewards request.
• Eastin Hotel Kuala Lumpur reserves the right to adjust, modify, amend, delete or add any rules and regulations as it deems fit.