MEMBERSHIP

• Membership is open to all companies in Malaysia and Singapore, and solely with the approval of Eastin Management. Members are advised to seek their employers' permission prior to enrolling into this loyalty program.
• Members are required to quote their membership identification number when making reservations in order to earn points. Points accumulated in each year cannot be carried forward to the following year and must be redeemed by 31 December. All unclaimed points will be forfeited after the closing date of the redemption period.
• Eastin Hotel Petaling Jaya reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, rewards or reward levels pertaining to the program at its sole discretion, with or without notice, even though changes may affect the value of points or rewards certificates or confirmations already accumulated.
• Room points will be updated upon guest departure and full settlement and Banquet points will be reflected upon full settlement of function bills.
• Points will not be awarded for "Cancellations", "No Shows" and "Complimentary Rooms". In case of dispute, the Hotel count is final.
• When a reward is requested, the corresponding number of points for that Reward level will be deducted from Members' account.
• Members are advised to examine the Redeemed item upon receiving. Any fault and/or damaged item must be returned to Eastin Hotel Petaling Jaya within 2 working days for an exchange of new item.
• Eastin Hotel reserves the right to refuse the redemption of any Redemption item or recall the Redemption item should Eastin Hotel have any reason to suspect that the points were fraudulently accumulated by the Members or wrongly recorded.
• Redemption of rewards will be on actual points accumulated and not rounded up to the nearest tier available for redemption.

POINTS & REWARDS MECHANICS

• One (1) point is equivalent to every RM100.00 spent on room accommodations and RM 300.00 spent on banquet events.
• Members must submit the redemption request before their account expires. If member fails to redeem, the points will be forfeited.
• All redeemed items must be collected within two (2) months from collection notification date, failing which the items will be forfeited and the points deducted for such redemption will not be reinstated.
• Bookings will be monitored under membership ID, whereby points will be awarded after the guest checks out. Please note that room reservations made may not tally with actual room nights produced, due to short or overstays by guest themselves.
• The validity date of the vouchers redeemed are strictly non extendable.
• Rewards featured are subject to availability and may change without prior notice. The Management reserves the right to substitute featured rewards with any item of equal value should they be not available.