CELEBRATING 15 YEARS OF HOSPITALITY WITH IMPECCABLE SERVICE FROM THE HEART
Updated on 30 Mar 2014
The Eastin Hotel Petaling Jaya is a home-grown brand which was built, owned and is managed by the CP Group. The owner, Dato' Tan Chew Piau first arrived in Malaysia during the 1960's as a teenager from China armed with an unquenchable thirst for knowledge and a strong determination to succeed in life. From humble beginnings, Dato’ Tan founded Syarikat Chew Piau Construction in 1972. This company became his launching pad into the highly competitive construction industry.
Syarikat Chew Piau rapidly became a leading industry player. Its construction portfolio encompassed prominent landmarks in Malaysia including business and resort hotels, multi-storey commercial buildings and condominiums. He was also the first Malaysian contractor who ventured overseas in the year 1982 to build a national mosque in the Republic of Maldives.
The Eastin Hotel Petaling Jaya was initially planned as an apartment block but mid-way into the planning stages the visionary Chairman of the Group, Dato ‘Tan Chew Piau identified there was a shortage of good business class hotels in Petaling Jaya.
The Eastin Hotel Petaling Jaya opened for business in 1998 and is the flagship of the Eastin Hotel Group. Encouraged by the success of the Eastin Hotel Petaling Jaya, a second hotel, the 328-room Eastin Hotel Penang was opened in 2009 and has fast become one of the market leaders in the hotel industry in the northern region. Strategically located close to the Queensbay Mall, Penang’s largest lifestyle shopping mall, the hotel which has a food & beverage outlet, the Swez Braserrie , has the added advantage of being minutes away from the Penang International Airport and the Bayan Lepas Free Trade Zone.
Since Eastin Hotel Petaling Jaya opened its doors to hotel guests on 10th June 1998, it has made a name for itself in the region as an excellent business class hotel of international standards. Thus, this year is a momentous year as the Eastin Hotel Petaling Jaya celebrates its 15th Year Anniversary.
The Hotel’s mission is to continue being the preferred business class hotel of international standards in Petaling Jaya. Our aim is to consistently provide service excellence and exceed guest expectations at all touch points.
In extending our services, we are guided by the following principles: Care & Concern for the well- being of our guests, teamwork, sincerity, commitment, accountability, pro-activeness, eye for detail as well as community consciousness. With personalized service to our guests as well as guided by the principles above, we believe our competitive advantages are that we’re NEW! Repositioned as a rejuvenated, refreshed, re-energized contemporary designed hotel, we have also elevated our service standards to ensure that all hotel guests experience the legendary Malaysian hospitality and service from the heart that the group of Eastin Hotels is renowned for and close to 400 rooms and 10 meetings rooms which can cater to large conferences and meetings.
At Eastin Hotel Petaling Jaya, it is our culture to serve you from our heart. Through our thoughtful and genuine service, we ensure that guests’ experience will always be a pleasant and memorable. In conjunction with our 15th Year Anniversary, we have launched the “Service from the Heart” campaign to instill passion for service among our staff.
Service from the Heart stands for:
EAger to Serve: We are always committed to pleasing our guests & not waiting to be told what to do and show initiative and have a sense of urgency.
STrive to Excel: We always wanting to do better than yesterday and not being complacent.
INtegrity of Character: We display sincerity and honesty emancipating from the heart and exhibit a genuinely caring attitude.
According to the General Manager, Ms Jane Suppiah, “In the end , we truly believe it all boils down to the intangibles such as Service from the Heart – the Eastin way, the passion, planning & organization skills , the willingness to do more and delight your customers. These are the factors that our guests often highlight about us in online reviews at sites such as TripAdvisor and Booking.com”.
She also added “We ensure that every client is treated in a personalized way. We engage with our clients on social media platforms, QR (quick-response code) application and the latest mobile application for convenience of reservation of rooms and food and beverages. In continuing our hard work in maintaining good relationship, we have also developed strong membership program for bookers and people that dine with us. The two programs mentioned are Buddies and the Eastin Hotel Petaling Jaya Privilege Card. Our Buddies program is a rewards & redemption loyalty program for bookers whereas the Eastin Hotel Petaling Jaya Privilege card allows our hotel patrons to enjoy discounted prices on our food and beverage as well as special room rates. This is part of our guest recognition program for loyal patrons of our Food & Beverage outlets as well as room accommodation.
The Eastin Hotel Petaling Jaya has undergone a RM 30 Million renovation works that has transformed and given the hotel a total facelift. The objective of the transformation was to reflect a quality product in Food & Beverage & accommodation that caters to business travelers as well as to contribute to the overall guest experience in the Hotel. Themed “Experience A Whole New Eastin” the Hotel was re-launched on July 2012 to invite guests to experience upgraded elegance to match its impeccable service standards The transformation involved 388 guestrooms that now boasts with fresh contemporary look and are all elegantly furnished and all five food and beverage outlets namely the award winning Ee Chinese Cuisine, Eyuzu Japanese Cuisine, Swez Brasserie, The Lounge and The Divan. A facelift was also given to the Grand Lobby, meeting and conference rooms as well as the back of the house.
This Award Winning Hotel has proved to be one of the best business hotel in the Petaling Jaya region. One of the many awards the hotel has won include Best 4 Star Business hotel for 4 consecutive years (2003-2006) by Hospitality Asia Platinum Awards (HAPA) and the prestigious 2012 Certificate of Excellence Award 2012 by TripAdvisor, the world’s largest travel site . Other awards include:
Top 10 HAPA (2010-2012)
Best 4 Star Hotel
Swez Brasserie - Best All-Day Dining Restaurant
Ee Chinese Cuisine - Best Chinese Cuisine Restaurant
Eyuzu Japanese Cuisine - Best Asian Cuisines Restaurant
In 2014, the Malaysian Government is targeting 28 million tourists to visit Malaysia with their Visit Malaysia 2014 tourism Champaign. Ms Jane Suppiah also mentioned “This number not only covers the leisure market but also a big piece of the pie will be from corporate business travelers. Thus, as a business class hotel, the Eastin Hotel is prepared to showcase Malaysian Hospitality at its best. With well trained professionals to render Service from the Heart, state of the art meetings facilities, room accommodation and facilities of international standards, food & beverage outlets to suite discerning palates, we are prepared to greet and cater to these inbound tourists”.
The owning company, the CP Group, continues to invest in hiring, training , rewarding and retaining high performing individuals with the vision of opening its own hotel management company to not only manage its own hotels but those of others as well.
In order to cater to requests from returning guests to both hotels, the Group is looking for opportunities to expand in Australia, Myanmar and Sri Lanka.